Posts made in September 28th, 2015

I’m a bit of a customer service freak.  Often to the detriment of my bottom line, the extra distance is travelled for clients and often for friends.  It’s Jw DNA, ultimately wanting to help others succeed and improve. Who doesn’t appreciate a resourceful referral? Since early days as an Account Executive in Toronto at Standard’s CKFM, (“The Sound of our Toronto”), my mantra was to be known for creativity, resourcefulness, and, customer service. Recently whilst travelling (out of Muskoka), I called a popular little restaurant that does a nice job of serving pizza, wings, burgers and the like, to order take out.  We did not have time to sit down, order, sit and eat.  We wanted to order on the phone, pick up a couple of burgers on the fly, and SAVE TIME doing so. The person on the other end of the phone was short with me saying: “It’s pizza and wing night here tonight, we can’t do burgers for take out.”  Somewhat understandably, I was flabbergasted.  In fact, for a moment I was literally speechless, which is a rarity for moi. I finally said: “I’ll have to call you back”, because I did not know what else to say, that was pleasant.  He replied: “You do that!”...